Terms of Service

Last updated: October 2025

1. Acceptance of Terms

By accessing and using Plumbers Today Directory ("the Website", "we", "us", or "our"), you accept and agree to be bound by these Terms of Service in their entirety. If you do not agree to all of these terms, you must immediately cease using this Website. Your continued use of the Website constitutes your acceptance of any modifications to these Terms.

2. Directory Service

Plumbers Today Directory is strictly an informational directory service that lists plumbers and plumbing businesses operating in Australia. We provide contact information and basic details about listed plumbing professionals.

The directory is provided for informational purposes only. We do not:

  • Provide plumbing services or plumbing advice
  • Recommend, endorse, or guarantee any listed plumber
  • Act as an agent, representative, or employee of any listed plumber
  • Have any employment, partnership, or contractual relationship with listed plumbers
  • Receive payment or commission from plumbers for work performed

Listed plumbers are independent contractors operating their own businesses. Any engagement with a listed plumber creates a direct relationship between you and that plumber only.

3. No Plumbing Services or Advice

The information provided on this Website is not plumbing advice, professional recommendations, or technical guidance. We do not provide:

  • Plumbing services, repairs, installations, or maintenance
  • Emergency plumbing assistance or dispatch services
  • Technical advice regarding plumbing issues or solutions
  • Estimates, quotes, or pricing information for plumbing work
  • Warranty or guarantee of any plumber's work

For any plumbing issues, emergencies, or advice, you must contact a licensed plumber directly. We are not responsible for plumbing assessments, diagnoses, or work performed.

4. Verification Process Disclaimer

While we may make efforts to verify basic credentials and licensing of listed plumbers, we:

  • Do not guarantee the accuracy, completeness, or currency of any information
  • Do not verify or monitor ongoing licence status or compliance
  • Do not verify insurance coverage, policy limits, or current validity
  • Do not assess the quality, skill level, or competence of any plumber
  • Do not conduct background checks, criminal history checks, or reference checks
  • Do not verify business registration status or financial viability

Users are solely responsible for:

  • Independently verifying all credentials, licences, and qualifications
  • Checking current licence status with relevant authorities
  • Verifying insurance coverage before engaging any plumber
  • Conducting their own due diligence and research
  • Obtaining multiple quotes and references
  • Reviewing contracts and agreements carefully before signing

5. No Guarantee, Warranty, or Endorsement

We provide this directory "AS IS" and "AS AVAILABLE" without any warranties of any kind, either express or implied. We make absolutely no representations or warranties regarding:

  • The quality, competence, or skill of any listed plumber
  • The accuracy or completeness of information in plumber profiles
  • The availability, responsiveness, or reliability of any plumber
  • The outcomes, results, or quality of any plumbing work performed
  • The pricing, fairness, or competitiveness of any plumber's rates
  • The compliance of any plumber with applicable laws and regulations
  • The insurance coverage or financial stability of any plumber
  • The safety, legality, or appropriateness of any plumbing work

IMPORTANT: Inclusion in our directory does NOT constitute:

  • An endorsement, recommendation, or approval of any plumber
  • A guarantee of quality, competence, or reliability
  • Verification of current licence or insurance status
  • Any representation regarding the plumber's suitability for your needs

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Plumbers Today Directory, its owners, operators, employees, agents, affiliates, and representatives SHALL NOT BE LIABLE FOR ANY:

  • Direct, indirect, incidental, consequential, special, exemplary, or punitive damages
  • Loss of profits, revenue, business, data, or use
  • Property damage or personal injury of any kind
  • Damages arising from your use of or inability to use the Website
  • Damages arising from any interaction, transaction, or relationship with listed plumbers
  • Damages arising from any plumbing work, services, advice, or consultations
  • Damages from defective, faulty, or substandard plumbing work
  • Damages from delays, unavailability, or non-responsiveness of plumbers
  • Damages from plumbing emergencies, water damage, flooding, or property damage
  • Damages from unlicensed, uninsured, or fraudulent operators
  • Damages from billing disputes, overcharging, or payment issues
  • Damages from breach of contract by any plumber
  • Errors, omissions, or inaccuracies in directory information
  • Unauthorized access, data breaches, or security incidents

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise), even if we have been advised of the possibility of such damages.

IF YOU ARE DISSATISFIED WITH ANY PLUMBER OR PLUMBING WORK, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE PLUMBER AND PURSUE REMEDIES DIRECTLY WITH THAT PLUMBER.

7. User Responsibilities

By using this Website, you acknowledge and agree that you are solely responsible for:

  • Conducting thorough independent research and due diligence on any plumber
  • Verifying current licence status with state/territory licensing authorities
  • Verifying current and adequate insurance coverage before work begins
  • Checking business registration and ABN details
  • Obtaining and comparing multiple written quotes
  • Checking references, reviews, and past work history
  • Reading and understanding all contracts, quotes, and agreements before signing
  • Ensuring all work complies with local building codes and regulations
  • Obtaining necessary permits and approvals for plumbing work
  • Supervising and inspecting work performed on your property
  • Making all payment arrangements directly with the plumber
  • Resolving any disputes directly with the plumber
  • Not relying solely on information provided in this directory
  • Reporting unlicensed or fraudulent operators to appropriate authorities

You acknowledge that failure to conduct proper due diligence may result in financial loss, property damage, or other harm for which we bear no responsibility.

8. Indemnification

You agree to indemnify, defend, and hold completely harmless Plumbers Today Directory, its owners, operators, employees, agents, affiliates, partners, and representatives from and against any and all:

  • Claims, demands, actions, suits, or proceedings
  • Liabilities, damages, losses, costs, and expenses (including reasonable legal fees)
  • Arising from or related to:
    • Your use of the Website
    • Your engagement with any plumber listed in the directory
    • Any plumbing work, services, or advice you receive
    • Any property damage, personal injury, or financial loss
    • Any disputes with plumbers regarding work quality, pricing, or performance
    • Any violation of these Terms of Service
    • Your violation of any law or third-party rights

This indemnification obligation will survive termination of your use of the Website.

9. Third-Party Links and Independent Contractors

The Website contains links to third-party websites, including websites of listed plumbers. We:

  • Are not responsible for the content, privacy policies, or practices of any third-party sites
  • Do not control, monitor, or endorse third-party websites
  • Make no representations about the safety, security, or legitimacy of external links

Independent Contractor Relationship:

All listed plumbers are independent contractors operating their own businesses. We have no employment, agency, partnership, joint venture, or franchising relationship with any listed plumber. All transactions, communications, contracts, and relationships between users and plumbers are completely independent of Plumbers Today Directory. We are not a party to any agreement between you and any plumber.

10. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, designs, images, source code, and software, is the property of Plumbers Today Directory or its content suppliers and is protected by Australian and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, display, perform, publish, license, create derivative works from, transfer, or sell any information, content, software, products, or services obtained from the Website without express written permission.

11. Changes to Terms

We reserve the right to modify, amend, or replace these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after any changes constitutes your binding acceptance of the modified Terms. It is your responsibility to review these Terms periodically. If you do not agree to any modifications, you must immediately cease using the Website.

12. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to conflict of law principles. Any disputes, claims, or controversies arising from or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

You irrevocably waive any objection to the jurisdiction or venue of such courts and agree not to assert that such courts are an inconvenient forum.

13. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid by a court of law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

These Terms of Service constitute the entire agreement between you and Plumbers Today Directory regarding your use of the Website and supersede all prior agreements and understandings.

14. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

15. Contact Information

If you have questions about these Terms of Service, please contact us at hello@plumberstoday.com.au